Streamline your reverse logistics with professional returns processing. Inspection, restocking, refurbishment coordination, and disposal—all managed from our Delta, BC facility.
Returns are an inevitable part of retail and e-commerce—but they don't have to drain your resources. Our returns management service handles the entire reverse logistics process, from receiving returned items to final disposition, so you can focus on selling rather than sorting through returns.
Whether you're dealing with e-commerce returns, retail chargebacks, or warranty claims, Canadian Alliance provides systematic processing that maximizes recovery value and keeps your inventory accurate. Every return is inspected, graded, and routed to the appropriate outcome—restock, refurbish, liquidate, or dispose.
Returns arrive at our facility with RMA tracking
Items examined for condition, completeness, and damage
Products categorized by condition and resale potential
Items restocked, sent for refurbishment, or disposed
We handle every aspect of the returns process according to your specifications and business rules.
Systematic intake of returned merchandise with RMA verification, package condition documentation, and inventory logging in our WMS.
Detailed examination of returned items to assess condition, verify contents, identify defects, and determine appropriate disposition.
Items in sellable condition are returned to active inventory, repackaged if needed, and made available for future orders.
Products requiring repair or reconditioning are set aside and coordinated with your refurbishment partners or processes.
Detailed reports on return volumes, reasons, condition grades, and disposition outcomes to inform business decisions.
Unsellable items disposed of responsibly according to your protocols, with documentation for write-offs and compliance.
Fast, systematic processing means sellable returns get back into inventory quickly—before they lose value or miss seasonal windows. Items that can't be restocked are identified early for alternative recovery channels.
Every return is logged in our Extensiv WMS the moment it arrives. You always know what's been returned, its condition, and where it is in the processing cycle. No more mystery inventory sitting in limbo.
Returns processing is time-consuming and unpredictable. Outsourcing to Canadian Alliance lets your team focus on growth activities while we handle the operational complexity of reverse logistics.
Fast returns processing means faster refunds for your customers. When returns are handled professionally, it builds trust—even when a purchase doesn't work out.
Let us handle your reverse logistics so you can focus on growing your business.
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